Help for fitness center admins
Fitnexa help for fitness center admins
Setting up your center, members, staff, plans, classes, billing, devices, reports and settings.
All guides for fitness center admins
Getting started
Signing up your center, the setup checklist and your public listing.
- How to sign in to Fitnexa with a password or an email code
- How to reset a forgotten Fitnexa password by email
- Why Fitnexa asks you to set a new password after signing in
- How to switch between accounts or roles on Fitnexa
- How to change your Fitnexa password when you know it
- How to edit your Fitnexa profile, phone number and photo
- How to change the email address on your Fitnexa account
- How to delete your Fitnexa account or some of your data
- How to suggest a feature or leave a review of Fitnexa
- How to accept a staff or trainer invitation on Fitnexa
- How to sign up your gym or fitness center on Fitnexa
- How to finish the Fitnexa setup checklist for your center
- A tour of the Fitnexa admin portal: where everything is
- How to edit your center profile, location and photos on Fitnexa
- How to list your gym publicly on Fitnexa so members can find you
- How to change your gym's logo, colours and welcome message
Members
Registering, importing, managing and deactivating members.
- How to register a new member at your gym on Fitnexa
- How to import members into Fitnexa from a CSV or Excel file
- How to export your Fitnexa member list to CSV or Excel
- How to send a member their Fitnexa app invite link
- What each tab on a Fitnexa member profile shows
- How to renew or add a new membership for an existing member
- How to give a member a free (complimentary) membership
- How to freeze or pause a gym membership on Fitnexa
- How to assign a personal trainer to a member on Fitnexa
- How to deactivate, reactivate or remove a member on Fitnexa
Staff, trainers & permissions
Inviting your team, assigning roles and controlling what each role can do.
Plans & programs
Membership plans and pricing, services, and training programs with stages.
Classes & sessions
Creating sessions, working hours, booking rules and closed dates.
Billing & payments
Invoices, GST, recording payments, refunds, coupons and expenses.
- How to create an invoice for a gym member, with GST
- How to add your GST number and logo to Fitnexa invoices
- How to email, download or print a member's invoice
- What invoice statuses mean: Draft, Sent, Paid, Partial, Overdue, Void
- How to mark a member's invoice as paid (cash, UPI, card)
- How to record a part payment or instalment on an invoice
- How to refund a member's payment and keep records straight
- How to create a coupon or discount code for your gym
- How to record gym expenses like rent, salaries and equipment
Attendance, devices & Face ID
Attendance, dedicated check-in devices, Face ID and access terminals.
- How to see today's attendance and who's in the gym right now
- How to set up QR code check-in for your members
- How to set up a Fitnexa check-in kiosk device account
- How to turn on Face ID attendance at your fitness center
- How to send a member a Face ID enrolment request with a PIN
- How to approve, disable or delete Face ID enrolments
- How to approve a check-in kiosk's 6-digit pairing code
- How to connect a third-party access terminal or door controller
Leads, reminders & communication
The leads CRM, reminders, promotions and offers, announcements, messages and tickets.
Reports & analytics
Dashboard tiles, analytics tabs, reports and the activity log.
Settings, branches & subscription
Center settings, inventory, branches and your Fitnexa subscription.
- How to change your fitness center's currency and timezone
- How to delete your fitness center from Fitnexa
- How to track stock and sell supplements or merchandise
- How to track your gym equipment, lockers and towels
- How to add a second branch or location to your gym
- How to check your Fitnexa plan, usage and billing details
- How to add more members when you hit your Fitnexa member limit
- How to pay your Fitnexa subscription invoice and get a GST bill
- Why is my Fitnexa account view-only? Trial, grace period and pausing
- How to contact Fitnexa support as a fitness center admin