Help for fitness center admins
Getting started
Signing up your center, the setup checklist and your public listing.
Setting up
- How to sign in to Fitnexa with a password or an email codeSign in to Fitnexa on the website or app with your email and password, or skip the password and use a one-time 6-digit code sent to your email.
- How to reset a forgotten Fitnexa password by emailForgot your Fitnexa password? Request a secure reset link by email, choose a new password of at least 10 characters and sign in again in under two minutes.
- Why Fitnexa asks you to set a new password after signing inSigned in with a temporary password from your gym or admin? Fitnexa asks you to pick your own first. Here's how to complete the Set a new password screen.
- How to switch between accounts or roles on FitnexaMember at one gym and trainer at another? Switch between your Fitnexa roles and centers from the account menu, or add a fitness center account of your own.
- How to change your Fitnexa password when you know itChange your Fitnexa password from Profile Settings, or email yourself a reset link. Changing it signs you out of every other device for extra safety.
- How to edit your Fitnexa profile, phone number and photoUpdate your name, phone, secondary email, city, bio and profile picture in Fitnexa Profile Settings. In the app you can change your photo from Profile.
- How to change the email address on your Fitnexa accountChange the primary email you sign in to Fitnexa with from Profile Settings. You'll need your current password to confirm the change.
- How to delete your Fitnexa account or some of your dataAsk Fitnexa to delete your whole account, only your data at one center, or just some of your data. Track the request and withdraw it while it's pending.
- How to suggest a feature or leave a review of FitnexaTell the Fitnexa team what you'd like changed, or rate Fitnexa with a star review. Follow your suggestion's status and edit or remove your review any time.
- How to accept a staff or trainer invitation on FitnexaOpen your invite link, sign in or create an account, add a profile photo and join your fitness center as staff or a trainer. Fixes for invite errors.
- How to sign up your gym or fitness center on FitnexaPick a plan, start your free trial and create your gym workspace in three steps: your details, a 6-digit email code and your gym's name, services and location.
- How to finish the Fitnexa setup checklist for your centerThe Dashboard checklist lists what your center needs before members can find it: photos, map location, services and plans. Here's how to tick off each item.
- A tour of the Fitnexa admin portal: where everything isWhat's in the admin sidebar, the More menu, the Dashboard tiles, the top bar and the Settings hub — so you always know where to click in your Fitnexa portal.
Center profile & listing
- How to edit your center profile, location and photos on FitnexaUpdate your logo, about text, address, map pin, contact details and up to 20 photos in Fitness Center Profile — the details members see when they find you.
- How to list your gym publicly on Fitnexa so members can find youTurn on your public listing so your center appears on fitnexa.io/gyms and in Find Centers. See what's needed if it says Not live yet, and find your page address.
- How to change your gym's logo, colours and welcome messageSet your gym name, logo, primary and accent colours and a welcome message for members in Branding & Theme, preview it, then save a draft or publish.