How to control what staff and trainers can see and do

Step by step

1. 1

   Open Roles & Permissions

   Go to More › Settings › Roles & Permissions and scroll to Built-in Roles.

   1. More›
   2. Settings›
   3. Roles & Permissions›
   4. Built-in Roles
2. 2

   Expand Staff or Trainer and untick

   Click the role to expand it. Under Capabilities — uncheck to restrict, untick anything that role shouldn't do and click Save.

   Staff — Capabilities — uncheck to restrict

   View members (ticked)

   Check members in / out (ticked)

   View billing (not ticked)

   Manage invoices (not ticked)

   Use POS (ticked)

   Save (click this)

What Staff can do by default

View members; Manage members & memberships; Check members in / out; Manage attendance; Manage classes & schedules; Manage 1-to-1 sessions; View billing; Manage invoices; Use POS; Manage leads (CRM); Manage lockers & add-ons; Issue guest passes; View & manage reminders; Manage tickets; Message members & staff.

Not by default: Manage billing, Issue refunds, Manage pricing plans, Manage training programs, Manage trainers, Manage staff, Import / export members, Manage devices & Face ID, Open gates remotely, Manage expenses, Manage inventory & assets, and Send notifications & manage groups. Tick any of these on the Staff role to allow them for all staff.

What Trainers can do by default

View members, Manage 1-to-1 sessions, Manage training programs, Member progress, Manage classes & schedules, Manage attendance, and Message members & staff.

Trainers can never be given Finance, Assets or Admin permissions.

Common questions

Related articles

• Why can't I see a button or page in Fitnexa? Staff permissionsPages and buttons in Fitnexa appear only if your role allows them. See which staff permissions are on by default, which aren't, and how to ask for more.
• How to add staff and trainers to your gym on FitnexaInvite front-desk staff, trainers and other admins by email from Members & Staff › Staff. They accept the invite and sign in with their own account.
• How to change a staff member's role, deactivate or remove themChange a team member's name or role, suspend their access when they're on leave, or remove them when they leave your gym — all from the Staff tab.
• How to transfer ownership of your fitness center on FitnexaHand the primary owner account to another admin: choose them, type your center's name to confirm and send the offer. Ownership moves only when they accept.