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How to delete your Fitnexa account or some of your data

Ask Fitnexa to delete your whole account, only your data at one center, or just some of your data. Track the request and withdraw it while it's pending.

For membersFront-desk staffTrainersFitness center adminsWebMobile appUpdated 25 Sept 2026

You can ask for your whole Fitnexa account to be deleted, or only part of your data. Deletion requests are reviewed before they're carried out, so you can change your mind while it's waiting.

Step by step

  1. Open Profile Settings

    Click your photo or initials in the top-right corner, choose Profile Settings and scroll to Delete my account or data. Click Request deletion.

    In the app, go to More › Profile › Delete account or data.

    Delete my account or data
    Request deletion (click this)

  2. Choose what to delete

    Choose My account or Some of my data. Under Where, pick Everywhere — delete my whole Fitnexa account, or only one center (for example Only Peak Performance Gym — keep my login). Add a Reason (optional), type DELETE to confirm and click Send request.

    Request deletion
    What
    My account (selected)Some of my data
    Where
    Everywhere — delete my whole Fitnexa accountOnly Peak Performance Gym — keep my login (selected)
    Reason (optional)Moved to Pune, no longer a member.
    Type DELETE to confirmDELETE
    CancelSend request (click this)

  3. Track or withdraw the request

    Your request appears in the same section with its status: Waiting for review, In progress, Completed, Not completed or Withdrawn. While it's still waiting, click Withdraw to cancel it.

    RequestWhereStatusAction
    My accountOnly Peak Performance GymWaiting for reviewWithdraw

If something goes wrong

My request shows Not completed
The request couldn't be carried out as asked. Contact Fitnexa support to find out why and what you can do next.

Common questions

Can I leave one gym but keep my Fitnexa login?

Yes. Under Where, choose only that center — keep my login.

Is deletion immediate?

No. Each request is reviewed first. You can follow its status and withdraw it while it's Waiting for review.

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