Help for members
Fitnexa help for members
Joining a fitness center, booking sessions, checking in, paying invoices and using the Fitnexa app.
All guides for members
Getting started
Create your Fitnexa account, find a fitness center near you and join it.
Sign-in, password & security
Signing in, resetting a forgotten password, two-step verification and your profile.
- How to sign in to Fitnexa with a password or an email code
- How to reset a forgotten Fitnexa password by email
- Why Fitnexa asks you to set a new password after signing in
- How to switch between accounts or roles on Fitnexa
- How to change your Fitnexa password when you know it
- How to edit your Fitnexa profile, phone number and photo
- How to change the email address on your Fitnexa account
- How to delete your Fitnexa account or some of your data
Bookings & sessions
Booking a class or trainer session, cancelling, and your booking history.
Check-in & Face ID
Checking in at the front desk with your QR pass or your face.
Membership & payments
Your plan, its expiry date, invoices, receipts and renewals.
Training & progress
Your trainer, workout plan, program stage and progress tracking.
Messages, offers & support
Chatting with your center, notifications, offers and getting help from Fitnexa.
- How to message your fitness center or trainer on Fitnexa
- How to see and clear your Fitnexa notifications
- How to use gym offers and promo codes on Fitnexa
- How to report a problem or raise a ticket with your gym
- How to contact Fitnexa support for help with the app
- How to suggest a feature or leave a review of Fitnexa