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How to set up QR code check-in for your members

Turn on QR check-in in Fitnexa, decide when members must also confirm with Face ID, set who can use it and how often codes rotate, and pick each kiosk's mode.

For fitness center adminsWebKioskUpdated 25 Sept 2026

With QR check-in, members open their Check-in Pass in the Fitnexa app and hold it up to your kiosk. The code changes regularly, so a screenshot shared with a friend stops working.

Step by step

  1. Open Settings › QR Check-in

    Click More › Settings and open QR Check-in. Switch on Enable QR check-in.

    In the Admin menu, open More, then select Settings.

    QR Check-in
    Enable QR check-in (ticked)

  2. Choose when to ask for Face ID too

    For face confirmation, When they have Face ID (Recommended) asks members who've enrolled their face to confirm it after scanning. Always asks everyone, and Never lets the QR code alone check them in.

    Then set Who can use it, the Code rotation interval, and whether to Allow passes in a web browser for members who don't have the app.

    Face confirmation
    When they have Face ID (selected)AlwaysNever
    Recommended
    Who can use itMembers
    Code rotation30 seconds
    Allow passes in a web browser (ticked)

  3. Set each kiosk's check-in mode

    On the Kiosks tab, choose a Check-in mode for every kiosk: Face first, QR fallback, Face only, QR only or QR + Face.

    Check-in mode ▾
    Face first, QR fallbackFace onlyQR onlyQR + Face

Common questions

Where do members find their QR code?

In the Fitnexa app on the Home tab, or under Check-in Pass inside their center on the website.

Can staff use QR check-in too?

Yes, if you include them in Who can use it. Admins also have My Check-in Pass under More › Operations.

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