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How to freeze or pause a gym membership on Fitnexa

Pause a member's plan for travel or injury with Freeze in the Fitnexa app — the frozen days are added back to the end date automatically when it ends.

For fitness center adminsFront-desk staffMobile appWebUpdated 25 Sept 2026

Freezing puts a membership on hold for a set period. The best way is the Freeze button in the Fitnexa app: you pick the dates, Fitnexa unfreezes the membership on the last day by itself, and the days it was frozen are added back to the end date.

You can also change the status to Frozen on the website, but then nothing happens automatically — you have to unfreeze it and extend the end date yourself.

Step by step

  1. Open the member in the Fitnexa app

    Sign in to the Fitnexa app with your admin or staff account, find the member and open their record. Tap Freeze.

    Rahul Sharma
    Plan: Monthly UnlimitedExpires 29 Nov 2026
    Freeze (click this)Deactivate

  2. Choose the dates and tap Freeze

    Set From (today or a later date) and To. The number of days shows under To. Tap Freeze — or Book if the freeze starts in the future, so the member can keep training until then.

    Freeze membership
    From01 Oct 2026
    To31 Oct 202630 days
    Freeze (click this)

  3. Unfreeze early if they come back sooner

    Open the member again and tap Unfreeze. Only the days actually spent frozen are added back.

  4. Or, on the website: set the status by hand

    On the member's profile, open the Membership tab, click the membership, click Edit and set Status to Frozen. When they return, set it back to Active and move End out by the days they were away — the website does not do either for you.

    • Profile
    • Membership (select this tab)
    • Invoices
    • Attendance
    • Training
    • Member Stats
    • Member History
    Details
    Start01 Sep 2026
    End29 Nov 2026
    StatusFrozen

Common questions

Does freezing extend the end date automatically?

Yes, when you use Freeze in the app: the days frozen are added to the end date when the freeze ends. A status changed by hand on the website is not extended — move the End date yourself.

What does the member see?

Their membership shows FROZEN and Frozen until the end date of the freeze.

How do I stop a plan from being frozen?

Untick Supports Freeze on the plan under Plans and Programs › Plans.

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