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How to register a new member at your gym on Fitnexa

Add a member in two steps: their details, then a trial of 1–90 days or a membership plan. Fitnexa raises the plan invoice and can take the payment there and then.

For fitness center adminsFront-desk staffWebMobile appUpdated 26 Sept 2026

Registering a member puts them on your roster and starts them either on a trial or on a membership plan. If you add their email, they can use the Fitnexa app with your center straight away.

On the website, click Register member on the Members page. In the Fitnexa app, open Members and tap + to open the Register member sheet. The steps are the same in both.

Step by step

  1. Open Members and click Register member

    Click Members & Staff in the sidebar. On the Members tab, click Register member. In the app, open Members and tap +.

    In the Admin menu, select Members & Staff.

    Members
    212 of 300 members used
    ImportExportRegister member (click this)

  2. Step 1: enter their details

    Fill in Full Name and, ideally, Email and Phone. Date of birth is optional. Leave Member Code (optional) empty to have one auto-generated. If your center offers several services, tick the Services this member uses.

    As soon as you enter the email, Fitnexa checks whether a member with that email is already at your center. If there is, you'll see A member with this email already exists, with a link to their profile (if you can open member profiles), and the member isn't added twice. Someone who was removed from your center earlier is restored instead of being added again.

    Register member
    Full Name *Rahul Sharma
    Email[email protected]
    Phone+91 98765 43210
    Date of birth14 Mar 1995
    Member Code (optional)Auto-generated

  3. Step 2: choose a trial or a membership plan

    Trial: enter the number of days (1 to 90) and a Start date (today by default). The trial covers exactly that many calendar days, counting the first and last day — a 7-day trial starting 10 Oct ends on 16 Oct. There's no plan and no invoice. The member's status is Trial, and they become Expired automatically when the trial ends.

    Membership plan: pick the Plan and the Start date. The End date is filled in from the plan and can't be edited. Fitnexa raises the invoice for the plan.

    Membership
    Membership
    TrialMembership plan (selected)
    Plan *Monthly Unlimited — ₹2,000
    Start date26 Sep 2026
    End date25 Oct 2026 — from the plan

  4. Record the payment, or decide whether to activate now

    If you can manage billing (Manage billing), you'll also see a step to record a payment now. If the invoice is paid in full, the membership is Active straight away.

    If the invoice isn't paid, Fitnexa asks The invoice is unpaid. Activate the membership now? Choose Yes to let the member in straight away — the membership shows Active — invoice unpaid until the invoice is paid (this needs Manage members & memberships). Choose No to leave it Awaiting payment until the invoice is paid.

    Until the invoice is paid, the membership is activated, or you activate the member, the member's own status is Inactive.

    The invoice is unpaid. Activate the membership now?
    NoYes (click this)

  5. Check the summary

    When you're done, a summary shows links to the member, the invoice and the membership status.

    Usually the member is emailed automatically. If the email is held back you'll see Member added — send them the invite link. Click Copy link, send it on WhatsApp or SMS, then click Done.

    Member added — send them the invite link
    Copy link (click this)Done

If something goes wrong

Full name is required
Type the member's name in Full Name.
A member with this email already exists
They're already at your center. Open their profile from the link and sell them a plan from there with Renew, or from Invoices.
Create a membership plan before adding members.
You have no plans yet. Click Create a plan, save one, then come back — or start the member on a Trial, which doesn't need a plan.
Select a membership plan
Choose a plan from the Plan dropdown.
Start date is required
Pick a Start date for the membership.
Limit reached
You've used all your member licences. Deactivate a member you're no longer using, or click Buy more licences.

Common questions

Can I register a member without an email?

Yes. They'll be on your roster, but they can't use the Fitnexa app until you add an email and send them the invite link.

Does registering a member create an invoice?

Yes, for a membership plan — Fitnexa raises the plan invoice for you. A trial has no invoice.

What happens when a trial ends?

The member becomes Expired automatically. To keep them, sell them a plan with Renew on their profile, or from Invoices › Create Invoice.

Can I add lots of members at once?

Yes — use Import with a CSV file instead.

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