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How to give a member a free (complimentary) membership

Give a member a plan for free, with no invoice — for a prize, a goodwill gesture or a staff family member. It is active at once and never counted as revenue.

For fitness center adminsFront-desk staffMobile appWebUpdated 26 Sept 2026

Memberships are normally sold on a Plan invoice. When you want to give one away instead, use Give complimentary membership on the member's profile: the membership is Active straight away, has no invoice, and is labelled Complimentary everywhere its status is shown.

It counts like any active membership — the member can check in and book — but it is never counted as revenue, and it is left out of the estimated MRR on Analytics.

Step by step

  1. Open the member's Membership tab

    Open the member's profile, go to the Membership tab and click Give complimentary membership (next to Renew). In the app, it's under Renew on the same tab.

    • Profile
    • Membership (select this tab)
    • Invoices
    • Attendance
    • Training
    • Member Stats
    • Member History

  2. Choose the plan, the start and the reason

    Pick the Plan. Start fills in with the day after the member's current membership ends — or today if they have none — and you can change it. End is the start plus the plan's length and can't be edited.

    Type the Reason. It's required, and it's kept on the membership and in the member's history.

    Give complimentary membership
    PlanMonthly
    Start17 Oct 2026
    End16 Nov 2026 — from the plan's 30 days
    ReasonWinner of the September step challenge

  3. Confirm

    Click Give membership. Fitnexa asks you to confirm — for example Give Aarav Sharma a complimentary Monthly membership, 17 Oct – 16 Nov 2026, with no invoice? — and then adds it to the member's profile as Active.

    Give a complimentary membership?
    CancelGive membership (click this)

If something goes wrong

I don't see Give complimentary membership
It only shows if your role has both Manage members & memberships and Manage billing. Ask an admin, or sell the plan with Renew instead.
I want the member to pay later, not get it free
Use Renew to raise a Plan invoice and choose to activate it now — it stays on the member's balance until paid.

Common questions

Does a complimentary membership show up in revenue reports?

No. It has no invoice, so it never appears as income, and it is left out of the estimated MRR on Analytics. It does count as an active membership.

Who can see why it was given?

Anyone who can view the member sees the Complimentary label; the reason and who gave it are in the membership's details and the member's history.

Can I still freeze or edit it?

Yes — it behaves like any other active membership.

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