Help for front-desk staff
Fitnexa help for front-desk staff
Checking members in, registering walk-ins, invoices and payments, the POS and the Face ID kiosk.
All guides for front-desk staff
Getting started
Accepting your invitation, signing in and finding your way around the staff portal.
- How to sign in to Fitnexa with a password or an email code
- How to reset a forgotten Fitnexa password by email
- Why Fitnexa asks you to set a new password after signing in
- How to switch between accounts or roles on Fitnexa
- How to change your Fitnexa password when you know it
- How to edit your Fitnexa profile, phone number and photo
- How to change the email address on your Fitnexa account
- How to delete your Fitnexa account or some of your data
- How to suggest a feature or leave a review of Fitnexa
- How to accept a staff or trainer invitation on Fitnexa
- Getting around the Fitnexa staff portal: dashboard and menu
- Why can't I see a button or page in Fitnexa? Staff permissions
- How to check in at the kiosk with your staff QR pass
- How to create an invoice for a gym member, with GST
- How to email, download or print a member's invoice
- What invoice statuses mean: Draft, Sent, Paid, Partial, Overdue, Void
- How to mark a member's invoice as paid (cash, UPI, card)
- How to record a part payment or instalment on an invoice
- How to send a member a Face ID enrolment request with a PIN
- How to use Fitnexa Reminders for dues, birthdays and follow-ups
- How to track stock and sell supplements or merchandise
- How to track your gym equipment, lockers and towels
Check-in desk
Checking members in at the desk, scanning QR passes and opening gates.
Members & memberships
Finding a member, registering a walk-in and renewing memberships.
- How to find a member and open their record in Fitnexa
- How to register a walk-in member at the front desk
- How to renew an expired gym membership in Fitnexa
- How to register a new member at your gym on Fitnexa
- How to send a member their Fitnexa app invite link
- What each tab on a Fitnexa member profile shows
- How to renew or add a new membership for an existing member
- How to give a member a free (complimentary) membership
- How to freeze or pause a gym membership on Fitnexa
Invoices, payments & POS
Creating invoices, recording payments, chasing balances and selling at the counter.
- How to create an invoice for a member at the front desk
- How to email, download or print a member's invoice
- How to take a payment on an existing invoice in Fitnexa
- How to sell products and add-ons with the Fitnexa POS
- How to update locker status and view member add-ons
- How to follow up unpaid invoices and upcoming renewals
Bookings, tickets & messages
Bookings, reminders, member tickets, leads and messages.
Kiosk & Face ID
Running the check-in kiosk, enrolling faces and fixing recognition problems.
- How to sign in to the Fitnexa check-in kiosk or tablet
- How to register a member's Face ID at the check-in kiosk
- How staff and trainers set up their own Face ID on Fitnexa
- How to sign out or unlock the Fitnexa check-in kiosk
- Fitnexa kiosk face check-in errors and how to fix them
- What to do when the check-in kiosk is offline or has no camera