How to deactivate, reactivate or remove a member on Fitnexa
Deactivate a member to revoke app access and free a licence, reactivate them later, or remove them from your roster while keeping invoices and attendance.
There are three ways to stop someone being an active member. Pick the lightest one that does the job.
Deactivate revokes their app access but keeps them in your list (shown as INACTIVE) and frees their licence. Remove from center takes them off your roster but keeps their invoices and attendance. Delete account on their profile permanently deletes them and can't be undone.
Step by step
Find the member
Go to Members & Staff › Members and search for them with Search by name, email, or code.... The icons in the Actions column let you Deactivate (or Reactivate), Remove from center and Request Face ID.
Member Plan Start Expires Balance Status Action Rahul Sharma Monthly Unlimited 01 Sep 2026 30 Sep 2026 ₹0 ACTIVE Deactivate Priya Nair Quarterly Strength 15 Aug 2026 13 Nov 2026 ₹1,500 ACTIVE Deactivate Arjun Mehta Monthly Unlimited 10 Jul 2026 08 Aug 2026 ₹0 INACTIVE Deactivate Deactivate or reactivate
Click Deactivate and confirm Deactivate Rahul Sharma?. The member loses app access but stays in the list. To bring them back, click Reactivate and confirm Reactivate Rahul Sharma?.
Remove from your center
Click Remove from center and confirm Remove Rahul Sharma?. Their roster entry is removed; their invoices and attendance records are kept for your reports.
Delete permanently (rarely needed)
Only if you must: open their profile, scroll to Danger zone, click Delete account and confirm Delete Rahul Sharma's account?. Their membership is cancelled and this can't be undone.
Common questions
Does deactivating free up a member licence?
Yes. That's the quickest fix when you see Limit reached at the top of Members.
Will removing a member delete their payment history?
No. Invoices and attendance are kept.