How to change a staff member's role, deactivate or remove them
Change a team member's name or role, suspend their access when they're on leave, or remove them when they leave your gym — all from the Staff tab.
When someone's job changes or they leave, update their access straight away. Every staff row has Edit, Deactivate/Reactivate and Remove actions.
Step by step
Find them on the Staff tab
Go to Members & Staff › Staff. Filter with All / Staff / Trainers / Admins or Search staff….
Staff member Role Status Action Sneha Kulkarni Staff Active Edit Arjun Mehta Trainer Active Edit Edit their role or status
Click Edit. Change Full Name, Role, or Status (Active, Invited, Suspended). Email can't be changed. Click Save Changes.
Deactivate or remove
Click Deactivate to stop someone signing in while keeping their record — for long leave, say. Reactivate brings them back. Click Remove when they've left for good.
If something goes wrong
- I can't edit or remove the owner
- The account marked Primary created the center and can't be edited or removed. To hand it over, transfer ownership.
- I need to change someone's email
- Email is read-only. Remove them and invite them again with the new address.
Common questions
What happens to a removed trainer's sessions and members?
Reassign their members and upcoming sessions to another trainer first, so nothing is left unassigned.