How to approve, disable or delete Face ID enrolments
Review new face enrolments in Fitnexa's Face ID Approvals page, approve them so they work at the kiosk, and disable, re-enable or delete profiles when needed.
When Require Enrollment Approval is on, a newly enrolled face can't be used until an admin approves it. That stops someone enrolling a face under another member's name.
Step by step
Open Face ID Approvals
Click More, then Face ID Approvals under Operations. The page is titled Biometric Profiles and shows counts for ACTIVE, PENDING APPROVAL, DISABLED and DELETED.
In the Admin menu, open More, then select Face ID Approvals.
ACTIVE312PENDING APPROVAL4DISABLED6DELETED11Approve new enrolments
Check the photo matches the person named, then click Approve. The face works at your kiosks straight away.
Name Role Enrolled Status Action Rahul Sharma Member 25 Sep 2026, 6:40 AM PENDING APPROVAL Approve Karthik Reddy Trainer 25 Sep 2026, 9:12 AM PENDING APPROVAL Approve Disable, re-enable or delete
Disable stops a face being recognised without deleting it — useful while a membership is on hold. Re-enable turns it back on. Delete removes the face data; the person must enrol again to use Face ID.
Common questions
Should I delete a member's face when they leave?
Yes, it's good practice to click Delete on a leaving member's profile so you don't keep biometric data you no longer need.
Can I skip approvals?
Yes. Untick Require Enrollment Approval in Settings › Face ID Settings and new faces become active immediately.