Help for fitness center admins
Settings, branches & subscription
Center settings, inventory, branches and your Fitnexa subscription.
Settings
- How to change your fitness center's currency and timezoneSet your fitness center's currency and timezone from the bottom of the Settings page. The timezone controls invoice dates and attendance times.
- How to delete your fitness center from FitnexaClose your center's Fitnexa account from Settings › Danger Zone. Confirm with an emailed code; a 30-day grace period applies in case you change your mind.
Inventory & branches
- How to track stock and sell supplements or merchandiseAdd products like protein, shakers and T-shirts to Fitnexa inventory, sell them with an automatic invoice, and see which items are running low.
- How to track your gym equipment, lockers and towelsKeep a register of your machines and their condition, assign lockers to members and release them, and issue towels and mark them returned.
- How to add a second branch or location to your gymOpen a new branch in Fitnexa with its own code, timezone and contact details, give it a branch admin, and see how each branch is doing.
Your Fitnexa subscription
- How to check your Fitnexa plan, usage and billing detailsSee your current Fitnexa plan, next bill date and usage of members, staff, branches and invoice emails, request a plan change and update your GSTIN.
- How to add more members when you hit your Fitnexa member limitReached your member limit? Add extra licence packs from Settings › Fitnexa Plan in a few clicks, or remove them when you no longer need them.
- How to pay your Fitnexa subscription invoice and get a GST billPay your Fitnexa invoice online with Razorpay or by bank transfer, download the GST invoice for your accounts, and export your billing history as CSV.
- Why is my Fitnexa account view-only? Trial, grace period and pausingWhat happens when your Fitnexa free trial ends, how the grace period works if an invoice is unpaid, and how to get out of view-only mode quickly.
- How to contact Fitnexa support as a fitness center adminRaise a support ticket, start a live chat or email the Fitnexa team from More › Fitnexa Support, and follow up on your tickets in one place.