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How to renew or add a new membership for an existing member

Renew a member or sell them another plan with a Plan invoice, from Renew on their profile or from Invoices. It goes live when paid, or at once if you activate it.

For fitness center adminsFront-desk staffWebUpdated 26 Sept 2026

A renewal is an invoice for the plan. When a member renews or switches plans, create a Plan invoice for them: it adds the new membership to their profile and bills it at the same time. Their old membership stays in their history.

The new membership is Awaiting payment until the invoice is paid in full, then it becomes Active by itself — unless you choose to activate it straight away.

Step by step

  1. Click Renew on the member's profile, or create a Plan invoice

    Open the member's profile and click Renew (you see it if you can create invoices). It opens the Create Invoice form right there, with the member already chosen.

    Or open More › Finance › Invoices, click Create Invoice, pick Plan — bill a membership under Invoice type, and choose the Member.

  2. Choose the plan and check the dates

    Pick the Plan. Membership start fills in with the day after the member's current membership ends — or today if they have none — and you can change it. Membership end is the start plus the plan's length and can't be edited.

    Create Invoice
    PlanQuarterly Strength
    Membership start01 Oct 2026
    Membership endEnds 30 Dec 2026 — from the plan's 90 days
    Plan price₹5,400

  3. Take the payment, or choose whether to activate now

    If the member pays now, tick Record a payment, click Next: Payment, and click Create Invoice & Record Payment — paid in full, the membership is Active straight away.

    If the invoice is left unpaid, Fitnexa asks The invoice is unpaid. Activate the membership now? Yes makes it active immediately; it shows Active — invoice unpaid until the invoice is paid (this needs Manage members & memberships). No leaves it Awaiting payment until someone records the payment or clicks Mark as paid on the invoice.

    The invoice page shows the membership it sold in its Membership card, with a link to the member's profile.

    The invoice is unpaid. Activate the membership now?
    NoYes (click this)

  4. Activate an Awaiting payment membership later

    Changed your mind? On the member's profile, open the Membership tab and click the membership. If you have Manage members & memberships, you can activate it there without waiting for the payment.

    • Profile
    • Membership (select this tab)
    • Invoices
    • Attendance
    • Training
    • Member Stats
    • Member History

If something goes wrong

I only need to change the dates, not add a new plan
Click the existing membership, then Edit in the Details drawer and change Start or End.
The member was charged but can't check in
Open the invoice. If its Membership card still says Awaiting payment, the invoice isn't paid in full yet — record the rest of the payment, or activate the membership from the member's Membership tab.
I don't see Renew on the profile
It only shows if your role can create invoices. Ask an admin for Create & send invoices.

Common questions

Can members renew online?

No. Members pay at the front desk, and you record the payment against their invoice.

What happens to the old membership?

It stays on the Membership tab as history, with its own invoice and payments.

If I activate a membership before it's paid, does a later payment change it?

No. An activated membership stays active; recording the payment just clears the invoice.

What if the invoice is voided?

Voiding a Plan invoice still cancels the membership it sold — even one you activated before it was paid.

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