Help for fitness center admins
Members
Registering, importing, managing and deactivating members.
Adding members
- How to register a new member at your gym on FitnexaAdd a member in two steps: their details, then a trial of 1–90 days or a membership plan. Fitnexa raises the plan invoice and can take the payment there and then.
- How to import members into Fitnexa from a CSV or Excel fileMove your existing member list into Fitnexa in one go: download the CSV template, fill in names, contacts and plan codes, upload it and fix any failed rows.
- How to export your Fitnexa member list to CSV or ExcelDownload your members as a CSV file from the Members page, or export every member with Report Builder when you need more than the rows shown on screen.
- How to send a member their Fitnexa app invite linkA member can't get into the app? Copy their invite link from their profile and send it on WhatsApp or SMS so they can link their account to your center.
Managing members
- What each tab on a Fitnexa member profile showsA guide to the member profile: Profile, Membership, Invoices, Attendance, Training, Member Stats and Member History — and what you can change on each.
- How to renew or add a new membership for an existing memberRenew a member or sell them another plan with a Plan invoice, from Renew on their profile or from Invoices. It goes live when paid, or at once if you activate it.
- How to give a member a free (complimentary) membershipGive a member a plan for free, with no invoice — for a prize, a goodwill gesture or a staff family member. It is active at once and never counted as revenue.
- How to freeze or pause a gym membership on FitnexaPause a member's plan for travel or injury with Freeze in the Fitnexa app — the frozen days are added back to the end date automatically when it ends.
- How to assign a personal trainer to a member on FitnexaLink a member to a trainer for each service they use, from the Services & Training card on their profile. The trainer then sees them in their member list.
- How to deactivate, reactivate or remove a member on FitnexaDeactivate a member to revoke app access and free a licence, reactivate them later, or remove them from your roster while keeping invoices and attendance.