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How to contact Fitnexa support as a fitness center admin

Raise a support ticket, start a live chat or email the Fitnexa team from More › Fitnexa Support, and follow up on your tickets in one place.

For fitness center adminsWebUpdated 25 Sept 2026

Stuck on something, found a bug, or need an invoice voided? Fitnexa Support puts you in touch with our team. Pick whichever suits you: a ticket, live chat or email.

Step by step

  1. Open Fitnexa Support

    Click More, then Fitnexa Support under Admin. Choose Raise a ticket, Live chat or Email us.

    In the Admin menu, open More, then select Fitnexa Support.

    Fitnexa Support
    Raise a ticket (click this)Live chatEmail us

  2. Raise a ticket

    Choose a Reason and More specifically, write a Subject (4–150 characters) and explain What happened (at least 10 characters). Set the Priority — Low, Medium, High or Urgent — and click Send to Fitnexa.

    Raise a ticket
    ReasonBilling
    More specificallyVoid an invoice
    SubjectPlease void INV-2026-0140 — raised twice
    What happenedOur front desk created the same October invoice twice for Priya Nair. INV-2026-0139 is correct; please void INV-2026-0140.
    PriorityMedium
    Send to Fitnexa (click this)

  3. Chat live

    Click Live chat. Start chat is available while someone from our team is online. When nobody is, the button reads No one online (or Chat offline when chat is switched off) — raise a ticket instead and we'll pick it up.

  4. Follow up

    Your tickets and our replies are listed under Your tickets.

Common questions

How do I get an invoice voided?

Raise a ticket with the invoice number and the reason. Centers can't void invoices themselves.

Can my members contact Fitnexa support?

Members have their own Fitnexa Support page. For questions about your gym, they should message you instead.

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