Help for front-desk staff
Members & memberships
Finding a member, registering a walk-in and renewing memberships.
Finding members
- How to find a member and open their record in FitnexaSearch Members & Staff by name, email or member code, then open the member's record to see their profile, membership, attendance and history.
- How to register a new member at your gym on FitnexaAdd a member in two steps: their details, then a trial of 1–90 days or a membership plan. Fitnexa raises the plan invoice and can take the payment there and then.
- How to send a member their Fitnexa app invite linkA member can't get into the app? Copy their invite link from their profile and send it on WhatsApp or SMS so they can link their account to your center.
- What each tab on a Fitnexa member profile showsA guide to the member profile: Profile, Membership, Invoices, Attendance, Training, Member Stats and Member History — and what you can change on each.
- How to renew or add a new membership for an existing memberRenew a member or sell them another plan with a Plan invoice, from Renew on their profile or from Invoices. It goes live when paid, or at once if you activate it.
- How to give a member a free (complimentary) membershipGive a member a plan for free, with no invoice — for a prize, a goodwill gesture or a staff family member. It is active at once and never counted as revenue.
- How to freeze or pause a gym membership on FitnexaPause a member's plan for travel or injury with Freeze in the Fitnexa app — the frozen days are added back to the end date automatically when it ends.
New & renewing memberships
- How to register a walk-in member at the front deskRegister a walk-in from Members & Staff or the app: their details, then a trial or a membership plan. Fitnexa raises the plan invoice so you can take the payment.
- How to renew an expired gym membership in FitnexaFind members whose plan has run out or is about to, then renew them with a Plan invoice that sets the new membership dates and takes the payment in one go.