How to log and resolve member tickets in Fitnexa
Log broken equipment, housekeeping or billing issues as tickets, assign them, post updates and internal notes, and mark them resolved in Fitnexa.
Tickets collects issues raised by members and staff — a treadmill that won't start, a leaking shower, a billing query — so nothing gets forgotten.
Step by step
Open Tickets
In the menu, open More › Admin › Tickets. The cards show Open, In progress, Resolved and Urgent (active).
In the Staff menu, open More, then select Tickets.
Log a new ticket
Click New ticket, fill in the Subject and Description, pick a Category and Priority, and click Create ticket.
Update and resolve tickets
Click a ticket to open it. Change its Status, Priority, Assignee or Category. Under Activity, type in Add an update… to post progress.
Tick Internal note (not visible to the member) for notes only your team should see. Set Status to Resolved when it's fixed.
- All
- Open (select this tab)
- In progress
- Resolved
- Closed
Common questions
Can members see updates on their tickets?
Yes, unless you tick Internal note (not visible to the member).
Can I delete a ticket?
No. Staff can't delete tickets. Set it to Closed instead.