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Bookings, tickets & messages
Help for front-desk staff
Bookings, tickets & messages
Bookings, reminders, member tickets, leads and messages.
Bookings & reminders
Tickets, leads & messages
Bookings & reminders
How to view bookings and manage your reminders as staff
See who's booked into each session, book members in, mark attendance, and work through payment, birthday and sales reminders on the Reminders page.
Tickets, leads & messages
How to log and resolve member tickets in Fitnexa
Log broken equipment, housekeeping or billing issues as tickets, assign them, post updates and internal notes, and mark them resolved in Fitnexa.
How to add a walk-in enquiry as a lead in the Fitnexa CRM
Capture a walk-in or phone enquiry in Leads CRM, schedule a follow-up, then start their trial or convert them into a member straight from the lead.
How to message members and colleagues in Fitnexa
Start a chat with a member or a colleague at your center from Messages on the Fitnexa website or app, and reply to conversations as they come in.