How to find a member and open their record in Fitnexa
Search Members & Staff by name, email or member code, then open the member's record to see their profile, membership, attendance and history.
Every member's details live on their record: contact info, plan and expiry, attendance, training and history. You reach it from Members & Staff.
Step by step
Open Members & Staff
Click Members & Staff in the menu. The cards at the top show Total Members, Active, Expiring in 14d and New Today.
In the Staff menu, select Members & Staff.
Total Members486Active412Expiring in 14d23New Today3Search for the member
Type part of their name, email or member code into Search by name, email, or code.... The list filters as you type.
Member Plan Start Expires Balance Status Actions Action Priya Nair Monthly Unlimited 01 Sep 2026 30 Sep 2026 ₹0 ACTIVE View → View → Rahul Sharma Quarterly 15 Jul 2026 14 Oct 2026 ₹1,500 ACTIVE View → View → Click View → to open their record
The record opens as Member: Priya Nair. Use the tabs to move between Profile, Membership, Attendance, Training, Member Stats and Member History.
- Profile
- Membership (select this tab)
- Attendance
- Training
- Member Stats
- Member History
If something goes wrong
- The member doesn't come up in search
- Try a shorter part of their name, or their phone number on the Check-In Desk. If they've never been registered at this center, register them as a new member.
- I don't see Import or Export
- Those need the Import / export members permission, which staff don't have by default.
Common questions
What do the icons on each row do?
Depending on your permissions: Request Face ID sends the member a Face ID request, Deactivate / Reactivate switches their access, Remove from center takes them off your list, and View → opens their record.