How to register a walk-in member at the front desk
Register a walk-in from Members & Staff or the app: their details, then a trial or a membership plan. Fitnexa raises the plan invoice so you can take the payment.
When someone walks in and wants to join, you can register them in under a minute. Adding their email links them to their own Fitnexa account, so they get the app, their check-in pass and their photo.
Registering is two steps: the member's details, then either a trial or a membership plan. For a plan, Fitnexa raises the invoice for you.
Step by step
Click Register member
Open Members & Staff and click Register member at the top right. In the Fitnexa app, open Members and tap + to open the Register member sheet.
Step 1: the member's details
Enter Full Name, and ideally Email and Phone. Leave Member Code blank to have one auto-generated. If your center offers more than one service, tick the ones they'll use under Services this member uses.
Fitnexa checks the email as soon as you enter it. If a member with that email is already at your center, you'll see A member with this email already exists (with a link to their profile if you can open member profiles), and they aren't added twice.
Register memberFull Name *Rahul SharmaEmail[email protected]Phone+91 98765 43210Member Code (optional)Auto-generatedStep 2: a trial or a membership plan
Trial: enter the number of days (1 to 90) and a Start date (today by default). The first and last day both count — a 7-day trial starting 10 Oct ends on 16 Oct. There's no invoice; the member is on Trial and becomes Expired automatically when it ends.
Membership plan: pick the Plan and the Start date. The End date fills in from the plan and can't be changed. Fitnexa raises the plan invoice.
MembershipMembershipTrialMembership plan (selected)Plan *Monthly Unlimited – ₹2,500Start date26 Sep 2026End date25 Oct 2026 — from the planTake the payment
If your role can manage billing, you'll see a step to record the payment now. Paid in full, the membership is Active straight away.
If the invoice isn't paid, Fitnexa asks The invoice is unpaid. Activate the membership now? Yes lets the member in straight away (Active — invoice unpaid; needs Manage members & memberships). No leaves the membership Awaiting payment until the invoice is paid.
Check the summary and send the invite link if asked
The summary links to the member, the invoice and the membership status.
Sometimes Fitnexa holds the email back and shows Member added — send them the invite link. Click Copy link and send it to the member on WhatsApp or SMS, then click Done.
If something goes wrong
- Full name is required
- Enter the member's full name before continuing.
- A member with this email already exists
- They're already a member. Open their profile and use Renew to sell them a plan.
- Create a membership plan before adding members.
- Your center has no plans yet. Start them on a Trial, or ask your admin to create a plan — staff can't create plans by default.
- Select a membership plan
- Choose a plan from the Plan list.
- Start date is required
- Pick the date the membership begins.
Common questions
Do I have to enter an email?
No, but without one the member can't use the Fitnexa app or their own check-in pass. You can add it later on their record.
Where do I take the payment?
In the same flow, if your role can manage billing. Otherwise the plan invoice waits in Invoices for someone to record the payment.
What if they only want to try the gym first?
Choose Trial in step 2. When they decide to join, open their profile and click Renew to sell them a plan.