Why can't I see a button or page in Fitnexa? Staff permissions
Pages and buttons in Fitnexa appear only if your role allows them. See which staff permissions are on by default, which aren't, and how to ask for more.
Fitnexa hides anything your role isn't allowed to use. If a page is missing from your menu, or a button you've seen in a guide isn't there, it almost always means your role doesn't have that permission.
Your center's admin decides the permissions for each role in Settings › Roles & Permissions. Only they can change them.
What staff can do by default
Unless your admin has changed them, staff can: View members; Manage members & memberships; Check members in / out; Manage attendance; Manage classes & schedules; Manage 1-to-1 sessions; View billing; Manage invoices; Use POS; Manage leads (CRM); Manage lockers & add-ons; Issue guest passes; View & manage reminders; Manage tickets; and Message members & staff.
What staff can't do by default
These are off for staff until an admin turns them on: Manage billing; Issue refunds; Manage pricing plans; Manage training programs; Manage trainers; Manage staff; Import / export members; Manage devices & Face ID; Open gates remotely; Manage expenses; Manage inventory & assets; and Send notifications & manage groups.
That's why, for example, Record payment and Mark as paid don't appear on an invoice (they need Manage billing), Import and Export are missing on Members & Staff, and there's no Request Face ID icon next to members (it needs Manage devices & Face ID).
Staff never see the Analytics or admin-only areas, whatever the permissions.
- Settings
- Roles & Permissions
What happens if you open a page you can't use
If you follow a link or bookmark to a page your role can't use, Fitnexa sends you back to your dashboard. Nothing is broken — you just don't have access.
How to get access
Ask your center's admin or manager. Tell them the exact page or button you need (for example "Mark as paid on invoices") so they can turn on the right permission for your role.
Common questions
Can I give myself more permissions?
No. Only your center's admin can change what a role can do.
My admin turned a permission on but I still can't see the page. What now?
Sign out and back in, or refresh the page, so Fitnexa loads your updated permissions.