How to register a member's Face ID at the check-in kiosk
Send a member a Face ID request with a PIN, then guide them through the kiosk's Register Face ID steps: pick their name, enter the PIN and scan three angles.
Before a member can check in with their face, they register it once at the kiosk. It takes two parts: someone sends a Face ID request with a PIN, then the member scans their face at the kiosk.
Step by step
Send the Face ID request
In Members & Staff, click the Request Face ID icon on the member's row (or the button on their Profile tab). Enter a PIN (4–8 digits) the member will remember, choose Expires in (24 hours is the default), and click Send request.
Request sent ✓ – Ask Priya to go to the gym's Face ID device, tap their name, and enter the PIN…Switch the kiosk to Register Face ID
On the kiosk's top bar, switch from Check-in to Register Face ID. It shows Tap your name to register or update your Face ID. Tap Refresh list if the member's name isn't there yet.
- Check-in
- Register Face ID (select this tab)
Member taps their name and enters the PIN
The member taps their name (Select →), types the Registration PIN from the request, and taps Continue. The screen greets them — Hi Priya.
Scan three angles
The kiosk asks for Angle 1 of 3: Front — Look straight at the camera; then Left — Turn your head slightly to the left; then Right — Turn your head slightly to the right. It captures automatically; for the side angles you can tap Capture. Use Retake to redo one, or Skip this angle if a side won't capture.
Follow the on-screen tips such as Face the camera in good light and Hold still. After Saving your Face ID… you'll see Face ID registered ✓. Tap Register another or Back to check-in.
Face ID registered ✓
If something goes wrong
- No pending Face ID requests. Ask the front desk to create one.
- No request has been sent, or it expired. Send a new one, then tap Refresh list.
- Incorrect PIN. 2 attempts left.
- The member typed the wrong PIN. Check the PIN you set.
- That PIN doesn't match a pending Face ID request.
- They picked the wrong name or the request changed. Go Back and pick their name again.
- Too many incorrect PINs for this request. Please ask the front desk for a new one.
- Send a fresh Face ID request with a new PIN.
- This Face ID request has expired. Please ask the front desk for a new one.
- Send a new request, choosing a longer Expires in if needed.
- This Face ID request is no longer available. Please pick your name again.
- Tap Refresh list and select their name again.
- Too many incorrect PINs on this kiosk. Please ask the front desk to unlock it.
- Unlock PIN entry with the device password — see the sign-out and unlock article.
- This face is already registered to another member. Please see the front desk.
- The face matches someone else's Face ID. Check you have the right member, and ask your admin to review.
- Could not confirm a live face. Please scan again.
- Ask the member to remove glasses or a cap, face the camera and move naturally, then try again.
- Face image quality too low. Please try again in better lighting.
- Move out of bright backlight, switch on a light in front of them, and retry.
Common questions
Does the member need to redo it if they change their look?
Only if recognition stops working. Send a new request and they'll update their Face ID the same way.