Help for front-desk staff
Kiosk & Face ID
Running the check-in kiosk, enrolling faces and fixing recognition problems.
Kiosk
- How to sign in to the Fitnexa check-in kiosk or tabletSign a tablet or browser in to the Fitnexa kiosk with your center's device account — Company ID, username and password — including pairing and device setup.
- How to register a member's Face ID at the check-in kioskSend a member a Face ID request with a PIN, then guide them through the kiosk's Register Face ID steps: pick their name, enter the PIN and scan three angles.
- How staff and trainers set up their own Face ID on FitnexaRequest Face ID for yourself from Profile Settings with a 4–8 digit PIN, then register your face at the kiosk so you can check in like members do.
- How to sign out or unlock the Fitnexa check-in kioskSign the kiosk out with the device password, or unlock Face ID PIN entry after too many wrong PINs, on the browser kiosk or the Fitnexa Kiosk app.
Troubleshooting
- Fitnexa kiosk face check-in errors and how to fix themWhat each kiosk message means — Not Recognized, No Face Detected, Membership Expired, Awaiting Approval, Code Expired — and how the front desk can help.
- What to do when the check-in kiosk is offline or has no cameraFix a Fitnexa kiosk that says No internet connection or Camera not available, how offline on-device matching works, and the front-desk fallback.