How to check in a member at the front desk in Fitnexa
Check a member in from the Check-In Desk by scanning their QR pass, swiping a barcode, or typing their member code or phone number, and read the result.
The Check-In Desk is where you check members in by hand — useful when someone forgot their phone, the kiosk is busy, or a USB scanner sits on your desk.
It records check-ins only. Members check out at the kiosk.
Step by step
Open Check-In Desk
Click Check-In Desk in the left-hand menu, or the Check-In Desk tile on your dashboard.
In the Staff menu, select Check-In Desk.
Scan or type the member's code
In the Member Check-In card, scan the member's QR pass, swipe their barcode, or type their member code or phone number into the box. Then click Check In or press Enter.
A USB QR scanner that types into the box works too — Fitnexa spots the scan and checks the member in.
Member Check-InScan QR code, swipe barcode, or type member code / phone number.+91 98765 43210Check In (click this)Read the result
Green means done: ✓ Priya Nair checked in successfully. The check-in also appears in the Recent Events feed, and Check-ins Today and Current Occupancy go up.
Amber means the member was checked in but something needs your attention — for example a membership about to expire. Have a word with them.
Red (✗ …) means the check-in didn't happen. See the error list linked below.
✓ Priya Nair checked in successfully⚠ Rahul Sharma checked in — membership expires in 2 days. Please check with the member.
If something goes wrong
- ✗ No member found with code or phone: 98765
- Check the number or code for typos. Phone numbers must match what's saved on the member's record — search for them in Members & Staff to confirm.
- ✗ Duplicate check-in detected
- The member was already checked in within the last 5 minutes. No need to do it again.
- Some check-ins show FLAGGED in Recent Events
- These went through with a warning. Look at the member's record to see what needs sorting out (often a payment or expiry).
Common questions
How do I check a member out?
There's no check-out button on the desk page. Members check out at the kiosk with their face or QR pass.
Can I check members in from my phone?
Yes — use Scan QR on the Check-in Desk screen of the Fitnexa app.