How to report a problem or raise a ticket with your gym
Broken equipment, billing error or a facility issue? Raise a support ticket with your fitness center in Fitnexa and follow its status until it's resolved.
A ticket goes to your center's team and stays on record until it's sorted — better than a chat message for anything that needs fixing.
Problems with the Fitnexa app itself go to Fitnexa support instead.
Step by step
Open Support in your center
Open your center from My Centers and click Support. In the app, tap More › Support inside your center.
In the Peak Performance Gym menu, select Support.
Click + New Ticket
My Tickets lists anything you've raised before.
Describe the problem
In Raise a ticket, add a short Subject, pick a Category (Broken equipment, Housekeeping, Facility, Billing, Membership, General or Other) and explain in Message. Click Submit.
Raise a ticketSubject *Treadmill 3 belt slippingCategoryBroken equipmentMessage *The belt on treadmill 3 slips above 8 km/h. Noticed it this morning around 7 AM.Submit (click this)✓ Your ticket has been submitted. The gym team will get back to you shortly.Follow its progress
Back in My Tickets, each ticket shows Open, In progress, Resolved or Closed. Click View history to see updates from the team.
Subject Category Status Action Treadmill 3 belt slipping Broken equipment In progress View history Charged twice for September Billing Resolved View history
Common questions
Who sees my ticket?
Your center's team. Fitnexa doesn't handle gym tickets — use Fitnexa Support for problems with the app.
Should I use a ticket or chat?
Use chat for quick questions. Use a ticket for something that needs fixing and following up.