Why is my Fitnexa QR check-in pass not working?
QR pass missing, cancelled or rejected by the kiosk? Here's what each check-in pass message means and how to get into your gym anyway.
Most QR problems come from the pass being cancelled for security, your membership status, or a setting at your center. Find the message you see below.
Whatever happens, the front desk can always check you in by hand.
The pass isn't shown at all
Use the Fitnexa app — your center only accepts passes from the Fitnexa app, not the website. Open the app and tap Check-in pass on Home.
QR check-in isn't available — your center doesn't use QR check-in. You can still check in with Face ID at the kiosk, or at the front desk.
No QR on your center card — your membership isn't ACTIVE or TRIAL. Check its status in My Centers.
The pass was cancelled
Leaving the page, printing, or taking a screenshot cancels the pass so it can't be shared. You'll see Code hidden with Tap for a fresh code., or Screenshot key detected — that pass was cancelled. Here's a fresh one. Just tap for a new code.
On iPhone, a screenshot shows Screenshot detected — that pass has been cancelled. Here's a fresh one. On Android, screenshots of the pass are blocked.
The kiosk rejects the code
This code has expired… — the kiosk read an old code. Wait for the next refresh and scan again.
This centre requires Face ID with QR check-in. Register your Face ID at the kiosk first. — your center asks for both. Ask the front desk for a Face ID registration PIN.
Membership Expired – Please renew at the front desk to check in. — renew at the desk, then try again.
If something goes wrong
- The kiosk doesn't react to my phone
- Turn up your screen brightness, hold the phone steady about 15–20 cm from the camera, and make sure the code isn't covered by a notification.
- The pass won't load
- Your phone may be offline. Connect to Wi-Fi or mobile data and reopen the pass.
Common questions
Why does Fitnexa cancel my pass when I take a screenshot?
So a pass can't be shared with someone else. Each code works once and only while it's live on your screen.
What if nothing works?
Go to the front desk. Staff can check you in by hand and look into the problem.