How to message your fitness center or trainer on Fitnexa
Chat with your gym's front desk or trainer from Messages or the Chat page inside your center. Start a new conversation and get replies on web and app.
Messages is the quickest way to ask your center something — class times, a freeze, a billing question. Your conversations with every center you belong to are in one place.
Step by step
Open Messages
Click Messages in the left-hand menu (or Messages inside a center). In the app, tap the Messages tab, or More › Messages inside a center.
In the Member menu, select Messages.
Pick the center and start a conversation
If you belong to more than one center, choose it from the chips at the top. Click + New to start a conversation, or open an existing one.
Type and send
Type in Type a message… and send it. Replies appear in the same conversation, and you get a notification.
MessageIs the 7 AM yoga class on during Diwali week?
If something goes wrong
- No messages yet
- You haven't chatted with this center. Click + New to start.
- I need help with the Fitnexa app itself, not my gym
- Use the Fitnexa Support conversation pinned at the top of Messages, or the Fitnexa Support page.
Common questions
Can I message a gym I haven't joined?
Yes. In Find Centers, open the center and click Chat with … to ask about pricing and details.
Will I be notified when they reply?
Yes. Replies show under the bell icon, with an Open chat button.