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How to contact Fitnexa support for help with the app

Having trouble with your Fitnexa account or the app? Raise a ticket, start a live chat or email the Fitnexa team from the Fitnexa Support page.

For membersWebMobile appUpdated 25 Sept 2026

Fitnexa Support helps with the app and your account — signing in, errors, bugs. Questions about your gym's fees, classes or membership go to your center.

Step by step

  1. Open Fitnexa Support

    Click Fitnexa Support at the bottom of the left-hand menu. You'll see three options: Raise a ticket, Live chat and Email us. In the app, go to More › Profile › Contact Support.

    In the Member menu, select Fitnexa Support.

  2. Raise a ticket

    Click New ticket. In Tell us what is going on, choose a Reason and More specifically, write a Subject (4–150 characters) and What happened (at least 10 characters), set the Priority and click Send to Fitnexa. You'll get a ticket reference, and your ticket appears under Your tickets.

    Tell us what is going on
    ReasonSigning in
    More specificallyOne-time code not arriving
    SubjectSign-in code emails not arriving
    What happenedSince yesterday I don't get the 6-digit code at [email protected]. Checked spam too.
    PriorityMedium
    Send to Fitnexa (click this)

  3. Or chat live

    Under Live chat, click Start chat. When nobody from our team is online the button reads No one online (or Chat offline when chat is switched off) — raise a ticket instead and we'll pick it up.

    Live chat
    Start chat (click this)

If something goes wrong

I can't sign in, so I can't reach Fitnexa Support
Try Forgot password? or Email me a one-time code instead on the sign-in page first. If that fails, use the email option shown on the Fitnexa website.

Common questions

Can Fitnexa support change my membership or refund my fees?

No. Your fitness center manages your membership and payments. Raise a ticket with them under Support inside the center.

How do I know Fitnexa has replied?

Your ticket's status changes in Your tickets — look for Waiting for your reply.

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