Help for members
Sign-in, password & security
Signing in, resetting a forgotten password, two-step verification and your profile.
Signing in
- How to sign in to Fitnexa with a password or an email codeSign in to Fitnexa on the website or app with your email and password, or skip the password and use a one-time 6-digit code sent to your email.
- How to reset a forgotten Fitnexa password by emailForgot your Fitnexa password? Request a secure reset link by email, choose a new password of at least 10 characters and sign in again in under two minutes.
- Why Fitnexa asks you to set a new password after signing inSigned in with a temporary password from your gym or admin? Fitnexa asks you to pick your own first. Here's how to complete the Set a new password screen.
- How to switch between accounts or roles on FitnexaMember at one gym and trainer at another? Switch between your Fitnexa roles and centers from the account menu, or add a fitness center account of your own.
Security
Profile & privacy
- How to edit your Fitnexa profile, phone number and photoUpdate your name, phone, secondary email, city, bio and profile picture in Fitnexa Profile Settings. In the app you can change your photo from Profile.
- How to change the email address on your Fitnexa accountChange the primary email you sign in to Fitnexa with from Profile Settings. You'll need your current password to confirm the change.
- How to delete your Fitnexa account or some of your dataAsk Fitnexa to delete your whole account, only your data at one center, or just some of your data. Track the request and withdraw it while it's pending.