Help for members
Check-in & Face ID
Checking in at the front desk with your QR pass or your face.
QR pass
- How to check in at your gym with your Fitnexa QR passOpen your live QR check-in pass on the website or app and scan it at the kiosk to check in or out. The code refreshes every few seconds and works once.
- Why is my Fitnexa QR check-in pass not working?QR pass missing, cancelled or rejected by the kiosk? Here's what each check-in pass message means and how to get into your gym anyway.
Face ID
- How to set up Face ID check-in at your gym's kioskRegister your face at your fitness center's Fitnexa kiosk with a PIN from the front desk, then check in hands-free by looking at the camera.
- Why isn't the Face ID kiosk at my gym recognising me?Face ID kiosk says Not Recognized, No Face Detected or Awaiting Approval? Here's what each Fitnexa kiosk message means and how to check in successfully.