Help for members
Messages, offers & support
Chatting with your center, notifications, offers and getting help from Fitnexa.
Messages & notifications
- How to message your fitness center or trainer on FitnexaChat with your gym's front desk or trainer from Messages or the Chat page inside your center. Start a new conversation and get replies on web and app.
- How to see and clear your Fitnexa notificationsCheck new messages, invites and reminders under the Fitnexa notification bell, open the full list, act on them and mark everything as read in one click.
Offers & support
- How to use gym offers and promo codes on FitnexaSee current offers and promo codes from your fitness centers in Fitnexa, copy a code with one tap and show it at the front desk to redeem your discount.
- How to report a problem or raise a ticket with your gymBroken equipment, billing error or a facility issue? Raise a support ticket with your fitness center in Fitnexa and follow its status until it's resolved.
- How to contact Fitnexa support for help with the appHaving trouble with your Fitnexa account or the app? Raise a ticket, start a live chat or email the Fitnexa team from the Fitnexa Support page.
- How to suggest a feature or leave a review of FitnexaTell the Fitnexa team what you'd like changed, or rate Fitnexa with a star review. Follow your suggestion's status and edit or remove your review any time.