Help for trainers
Getting started
Accepting your invitation, signing in and your trainer dashboard.
Access
- How to sign in to Fitnexa with a password or an email codeSign in to Fitnexa on the website or app with your email and password, or skip the password and use a one-time 6-digit code sent to your email.
- How to reset a forgotten Fitnexa password by emailForgot your Fitnexa password? Request a secure reset link by email, choose a new password of at least 10 characters and sign in again in under two minutes.
- Why Fitnexa asks you to set a new password after signing inSigned in with a temporary password from your gym or admin? Fitnexa asks you to pick your own first. Here's how to complete the Set a new password screen.
- How to switch between accounts or roles on FitnexaMember at one gym and trainer at another? Switch between your Fitnexa roles and centers from the account menu, or add a fitness center account of your own.
- How to change your Fitnexa password when you know itChange your Fitnexa password from Profile Settings, or email yourself a reset link. Changing it signs you out of every other device for extra safety.
- How to edit your Fitnexa profile, phone number and photoUpdate your name, phone, secondary email, city, bio and profile picture in Fitnexa Profile Settings. In the app you can change your photo from Profile.
- How to change the email address on your Fitnexa accountChange the primary email you sign in to Fitnexa with from Profile Settings. You'll need your current password to confirm the change.
- How to delete your Fitnexa account or some of your dataAsk Fitnexa to delete your whole account, only your data at one center, or just some of your data. Track the request and withdraw it while it's pending.
- How to suggest a feature or leave a review of FitnexaTell the Fitnexa team what you'd like changed, or rate Fitnexa with a star review. Follow your suggestion's status and edit or remove your review any time.
- How to accept a staff or trainer invitation on FitnexaOpen your invite link, sign in or create an account, add a profile photo and join your fitness center as staff or a trainer. Fixes for invite errors.
- Why can't I see a button or page in Fitnexa? Staff permissionsPages and buttons in Fitnexa appear only if your role allows them. See which staff permissions are on by default, which aren't, and how to ask for more.
- How to message members and colleagues in FitnexaStart a chat with a member or a colleague at your center from Messages on the Fitnexa website or app, and reply to conversations as they come in.
- How staff and trainers set up their own Face ID on FitnexaRequest Face ID for yourself from Profile Settings with a 4–8 digit PIN, then register your face at the kiosk so you can check in like members do.
- Fitnexa for trainers: a tour of the trainer portalWhat each item in the Fitnexa trainer menu does, what sits under More, the app's bottom tabs, and what trainers can and can't change themselves.
Dashboard
- How to read your trainer dashboard in FitnexaWhat the Trainer Today dashboard shows — Sessions Today, Scheduled and Completed cards, your hours for the day and today's session list.
- How to check in at the kiosk with your staff QR passOpen My Check-in Pass in Fitnexa and show the live QR code at your center's kiosk to record your own attendance. Why screenshots don't work.