How to complete, reopen or remove a member's program

Mark a member's training program complete when they finish, reopen it if they need more time, or remove them from a program they shouldn't be in.

For trainersWebUpdated 25 Sept 2026

When a member reaches the end of a program, mark it complete so their progress reads Completed. You can reopen it later, or remove them from a program entirely.

Step by step

  1. Open the member's Training tab

    From My Members, click Body stats on the member's row, then open Training.

    • Profile
    • Membership
    • Attendance
    • Training (select this tab)
    • Member Stats
  2. Mark it complete, or reopen it

    On the program card, click Mark program complete. The progress changes to 4/4 stages · Completed.

    If the member needs more time, click Reopen on the same card.

    12-Week Fat Loss
    3/4 stages · In progress
    RemoveMark program complete (click this)
  3. Or remove the member from the program

    Click Remove, then confirm with Remove from program.

    Remove this member from the program?
    CancelRemove from program (click this)

Common questions

What's the difference between complete and remove?

Complete keeps the program as a finished achievement. Remove takes the member out of it, as if they'd never been enrolled.

Can I enrol them again after removing?

Yes. Click Enroll on the program card and they start again at stage 1.

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