Suggest a change, and let the people using Fitnexa decide

Suggestions come from the people doing the work

The owner closing the books, the front-desk staff checking members in at six in the morning, the trainer planning sessions and the member booking a class all see things we do not. Every one of them can suggest a change from Feedback & Review, inside the web app and the mobile app.

A suggestion is a short title and a description of what should change and what it would make easier. It is tied to the person's account and role, so our team knows whether it came from an owner, a trainer or a member without asking.

Other users vote, and 80% in favour means it gets built

A suggestion does not go into a private backlog to be forgotten. It goes to a vote among the people using Fitnexa. When 80% of the votes cast are in favour, the change is accepted, and the Fitnexa team builds it.

The threshold is deliberately high. A change that four out of five users want is one that makes the product better for most fitness centers, not only the one that asked loudest. Suggestions that split opinion stay where they are until they are refined into something more people want.

One clear answer, no endless thread

Every suggestion gets an outcome, accepted, implemented or not going ahead, and one reply from the Fitnexa team explaining it. There is no back and forth: the reply is the answer, written once and written properly.

The person who made the suggestion follows it in the app. They can see when it moves from waiting to accepted, and again when it ships, without emailing anyone to ask.

Reviews, whenever you want to leave one

Alongside suggestions, anyone using Fitnexa can review it at any time: a star rating and a few words on what it is like to use. The Fitnexa team reads every review and can reply once, privately, to the person who wrote it.

A review only appears on the Fitnexa website after our team approves it, and the writer can edit or remove it whenever they like. Editing takes it off the website until the new wording is approved, so nothing appears under a person's name that they did not say.

Tracked in one place on both sides

Users see their suggestions, reviews, outcomes and replies in Feedback & Review. On our side, the same suggestions and reviews arrive in one queue, answered by the people on our team who hold the permission to reply, so every answer comes from someone accountable for it.

Common questions

Who can suggest a change to Fitnexa?

Anyone using Fitnexa: fitness center owners, branch managers, front-desk staff, trainers and members. Suggestions are made from Feedback & Review in the web app or the mobile app.

How is a suggestion accepted?

It goes to a vote among Fitnexa users. When 80% of the votes are in favour, the change is accepted and the Fitnexa team builds it. You see the outcome and our reply in the app.

Can I reply to the Fitnexa team's answer?

No. Each suggestion and each review gets one reply, with no back and forth. If you have a new idea, suggest it as a new change.