Gym app for members, trainers and staff

One app rather than one per role

There is a single Fitnexa app covering members, trainers, front-desk staff and owners, with the interface following the role of whoever signs in. Separately, there is a dedicated kiosk build for the check-in device at the branch entrance.

The reason is not engineering convenience. Asking a fitness center's staff to install a different app from their members — and a trainer a third one — is how an app stops being used. One install, one place to look.

What a member does with it

Check their membership status and expiry, book and manage classes, see their workout plans and progress, view invoices and payment history, and check in with a QR code when the face device is not the route they are taking.

The app reminds them of a booked session a day before and again two hours before, and their notifications inbox carries confirmations, renewals and anything the centre broadcasts.

What the front desk and trainers do with it

Staff get live attendance, member lookup, manual check-in and overrides, new memberships, payments and pending balances — the desk workflow, on the floor rather than tied to the counter.

Trainers get their schedule, their assigned members, session history, and the workout plans and measurements they maintain.

The kiosk build

The dedicated device at the entrance runs its own always-on build: camera check-in linked to a specific branch, no login, fallback prompts when a match fails, and an audit entry for every attempt. It is covered in full on the attendance page.

It is a separate build for a reason. A device that sits unattended by your door, facing the street, should not be one sign-in away from your member list and your revenue — so it does not have that sign-in at all.

Notifications without the noise

The in-app inbox and email carry the handful of things a member actually wants to be told: a booking confirmed, a class cancelled, a waitlist spot opening up, a renewal approaching. Booked sessions also get a reminder on the phone itself.

The restraint is deliberate. An app that notifies about everything is an app whose notifications get turned off, and the notification you needed to land is the one that then does not.

Built for the front door

The kiosk is locked to its job: it checks people in for one branch, runs without a staff sign-in, and needs a staff unlock to change anything.

Members who have not enrolled for Face ID are never stuck at the door — the QR code in their app works at the desk.

Support from inside the product

Reaching a person does not mean finding an email address on a website. Support is in the product — live chat, tracked tickets with their history, and notifications when something moves — so a question asked on the floor at seven in the morning is attached to your account rather than lost in somebody's inbox.

Common questions

Do members and staff install different apps?

No. One Fitnexa app serves members, trainers, staff and owners, and shows each of them the interface their role needs. The kiosk device at your entrance runs a separate dedicated build.

Can members check in from the app?

Members can check in with a QR code from the app where the branch allows it. Face check-in itself runs on the dedicated device at the entrance rather than on a member's own phone, which is what keeps the attendance record meaningful.

Does the app carry our branding?

Members see your fitness center's identity — your logo and colours — rather than ours.